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Store Policies

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Returns

We do not offer exchanges or returns on our products. However, if through our fault you receive the wrong order, contact us at

Ship the unused item back to us. We will refund your shipping costs. We will confirm your order and send you the correct order at no charge to you.

Please be sure to check that you have selected the item you desire before you purchase the item. Please be sure to check that your name and address are correct at the time of purchase. Refunds or exchanges will not be given in these cases.

The Pomade Shop ships within 3 to 4 business days. All items are shipped via USPS and include delivery confirmation.

Shipping costs include handling fees.

Additional fees apply for international orders.

Cancellation

Please bare in mind that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. If you need to cancel or make adjustments to your order, please do so within 24 hours of placing your order. To cancel or adjust your order, please send an email to

No refunds will be issued for orders that are canceled after 24 hours.

If you make an adjustment to your order after 24 hours of placing the order, the adjustment may or may not be made depending on whether the item has shipped. If the item has not yet shipped, the adjustment will be made. If the item has already shipped, no adjustment will be made and no refund will be issued.

Custom Orders

Please forward all custom order requests to
Please be as detailed as possible.

Wholesale queries can be forwarded to
Please be as detailed as possible.

Payment

The Pomade Shop accepts payment through PayPal, as well as credit cards (MasterCard, Visa, Discover, American Express), directly through our website.

Shipping

The Pomade Shop ships within 2 to 3 business days. All items are shipped via USPS and include delivery confirmation. Shipping costs include handling fees. Additional fees will apply for international orders.

Additional Inquiries

For additional inquiries and custom orders, please contact us at

Wholesale queries can be forwarded to